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Documentation Index

Fetch the complete documentation index at: https://docs.narrativebanking.com/llms.txt

Use this file to discover all available pages before exploring further.

Use this page after you have worked through the self-service resources and still need help with a Narrative SDK integration issue.

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Self-service resources

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Before you contact us

  • Checked the Troubleshooting guide for the issue you are seeing
  • Verified token claims such as iss, aud, iat, exp, and jti
  • Checked browser console and network requests for script, CSP, iframe, or token-route failures
  • Confirmed that nsdk-loader.js loads from the expected SDK origin
  • Retested with a fresh Embed Token minted for the current authenticated tenant user
  • Confirmed which product area is affected: Coach, Money, Growth, onboarding, bank connection, QuickBooks, or Shopify
  • Noted whether the issue happens immediately after onboarding or after a provider connection

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What to include in a support request

Include any request_id returned in an error response, the exact error message shown in the UI or console, and the approximate time the issue occurred.
Locally decode the JWT and share only the specific claims relevant to debugging, such as iss, sub, aud, iat, exp, and jti. Never send the raw Embed Token, the raw JWT, or your Connected App secret.
Include browser console errors, network failures, and screenshots or copied text that show what happened during loader, iframe, or token-route execution.
Describe the exact user flow, page, and actions required to reproduce the problem, including whether it happens consistently or only in specific tenant-user scenarios.
Include browser name and version, frontend framework, relevant host application details, and the SDK version or deployment environment you are using.
Tell us whether the issue affects Coach, Money, Growth, onboarding, bank connection, QuickBooks, or Shopify. For data freshness questions, include when the connection or onboarding step completed.

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Escalation path

Start with self-service before contacting support:
  • Check Troubleshooting
  • Check FAQ
  • Verify token claims, environment configuration, browser console output, and network requests
If the issue remains unresolved, email support@narrativebanking.com with:
  • Issue summary
  • Reproduction steps
  • Approximate timestamp
  • Error message or request ID
  • Browser and environment details
  • Product area and connected data source, if relevant

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Contact